For many years, I’ve been flying to all my eCommerce Conferences using Air Canada. Why?

Reasons:

• The Entertainment Touch Screens
• The Food

On my last trip coming back from USA, one of the stewardess really had attitude problems.  You can feel it that she didn’t want to be there. 

I usually ask for a full can of Ginger ale instead of a cup since it makes feel better during flight.  Her response:

“We can’t give you a full one since we won’t have enough……..”

Seriously???????

I am not going to complain about the fact that they charge me an extra $25 for a bag at check-in, the fact that you have to pay extra to choose your seat, the fact that they charge for headsets, the fact that they keep going on strike etc etc….

Here’s one way she could have responded to me:

“Sir, I would love to give you a full can, but I want to make sure everyone on the plane will get a cup of Ginger Ale if they ask for it.  If I am left with a can in the end, it will be my pleasure to bring one to you.”

Was that difficult?

-A